DIANA Silver
Pretty court shoe in bold, metallic silver. Ideal for a night out on the town. Leather upper, linings and soles.
find out more
IMOGEN Black
Glamorous patent court shoe with round toe and high heel, that really flatters larger feet. Leather upper, linings and soles. Heel height 2.75 inches.
find out more
RENEE Brown
Gorgeous knee high boot with stylish brogue trim. Patent leather uppers, leather linings and man-made soles.
find out more
| TERMS AND CONDITIONS By using this website you agree to, and accept, these terms and conditions. Please read them carefully. 1. Information About Us 1.1 Private Limited Company 1.2 VAT Number 1.3 Registered Trademark 2. Terms of Website Use 2.1 Accessing our site 2.2 Intellectual property rights 2.3 Reliance on information posted 2.4 Our site changes regularly 2.5 Our liability 2.6 Information about you and your visits to our site 2.7 Transactions concluded through our site 2.8 Uploading material to our site 2.9 Viruses, hacking and other offences 2.10 Linking to our site 2.11 Links from our site 2.12 Jurisdiction and applicable law 2.13 Variations 2.14 Your concerns 3. Website Acceptable Use Policy 3.1 Prohibited uses 3.2 Interactive services 3.3 Content standards 3.4 Suspension and termination 3.5 Changes to the acceptable use policy 4. Website Terms and Conditions of Supply 4.1 Service availability 4.2 Making a purchase 4.3 Your status 4.4 How the contract is formed between you and us 4.5 Our status 4.6 Consumer Rights 4.7 Availability and delivery 4.8 Risk and title 4.9 Price and payment 4.10 Product life expectancy 4.11 Our refunds and returns policy 4.12 Our liability 4.13 Import duty 4.14 Written communications 4.15 Notices 4.16 Transfer of Rights and Obligations 4.17 Events outside our control 4.18 Waiver 4.19 Severability 4.20 Entire agreement 4.21 Our Right to vary these terms and conditions 4.22 Law and Jurisdiction 5. Serviced Countries 5.1 Countries where we will deliver Product 5.2 Purchase volume restrictions 6. Delivery Guide 6.1 Orders with a delivery address of UK 6.2 Orders with a delivery address of Guernsey or Jersey 6.3 Orders with a delivery address of outside UK and within EU 6.4 Orders with a delivery address of Monaco 6.4 Orders with a delivery address of rest of World 7. Privacy Policy 7.1 Collection and retention of your personal information 7.2 How we use your information and with whom we share your information 7.3 Direct marketing 7.4 Transfer of your information outside Europe 7.5 Cookies 7.6 Links 7.7 Security 7.8 Sale of business 7.9 Your right to access information 7.10 Updating your information 7.11 Changes to this privacy policy 1. Information About Us 1.1 Private Limited Company “AMBER & JADE” is a trading name of Calamazoo Limited. www.amberandjade.com and www.amberandjade.co.uk are sites operated by Calamazoo Limited (we or us). We are registered in England and Wales under company number 05944106 and we have our registered office and main trading address (not the address for returning items) at 8 Goodwyn’s Vale, Muswell Hill, London N10 2HA. 1.2 VAT Number Our VAT number is 893 4752 79. 1.3 Registered Trademark "AMBER & JADE is a registered trademark of Calamazoo Limited. 2. Terms of Website Use This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our websites www.amberandjade.com and www.amberandjade.co.uk (our site), whether as a guest or a subscribed and registered user. Please read these terms of use carefully before you start to use our site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site. 2.1 Accessing our site Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if, for any reason, our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have subscribed and registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. When using our site, you must comply with the provisions of our acceptable use policy. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them. 2.2 Intellectual Property Rights We are the owner of the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. 2.3 Reliance on information posted Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents. 2.4 Our site changes regularly We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. 2.5 Our liability The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude: 2.5.1 All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. 2.5.2 Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: (a) loss of income or revenue; (b) loss of business; (c) loss of profits or contracts; (d) loss of anticipated savings; (e) loss of data; (f) loss of goodwill; (g) wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. 2.6 Information about you and your visits to our site We process information about you in accordance with our privacy policy . By using our site, you consent to such processing and you warrant that all data provided by you is accurate. 2.7 Transactions concluded through our site Contracts for the supply of goods formed through our site or as a result of visits made by you are governed by our terms and conditions of supply . 2.8 Uploading material to our site Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy . You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty. Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute, disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site. We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set our in our acceptable use policy. 2.9 Viruses, hacking and other offences You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it. 2.10 Linking to our site You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy . If you wish to make any use of material on our site other than that set out above, please address your request to . 2.11 Links from our site Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. 2.12 Jurisdiction and applicable law The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law. 2.13 Variations We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site. 2.14 Your concerns If you have any concerns about material which appears on our site, please e-mail . 3. Website Acceptable Use Policy This acceptable use policy sets out the terms between you and us under with you may access our websites www.amberandjade.com and www.amberandjade.co.uk (our site). This acceptable use policy applies to all users of, and visitors to, our site. Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use. 3.1 Prohibited Uses 3.1.1 You may use our site only for lawful purposes. You may not use our site: (a) In any way that breaches any applicable local, national or international law or regulation. (b) In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. (c) For the purpose of harming or attempting to harm minors in any way. (d) To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards. (e) To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam). (f) To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. 3.1.2 You also agree: (a) Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use. (b) Not to access without authority, interfere with, damage or disrupt: (i) any part of our site; (ii) any equipment or network on which our site is stored; (iii) any software used in the provision of our site; or (iv) any equipment or network or software owned or used by any third party. 3.2 Interactive Services We may from time to time provide interactive services on our site, including, without limitation: (a) Bulletin boards; (b) Chat rooms; (c) Recommend a friend option; (interactive services). Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). We will do our best to assess any possible risks for users (and in particular, for children), from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise. 3.3 Content Standards These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole. 3.3.1 Contributions must: (a) Be accurate (where they state facts). (b) Be genuinely held (where they state opinions). (c) Comply with applicable law in the UK and in any country from which they are posted. 3.3.2 Contributions must not: (a) Contain any material which is defamatory of any person. (b) Contain any material which is obscene, offensive, hateful or inflammatory. (c) Promote sexually explicit material. (d) Promote violence. (e) Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age. (f) Infringe any copyright, database right or trade mark of any other person. (g) Be likely to deceive any person. (h) Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence. (i) Promote any illegal activity. (j) Be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety. (k) Be likely to harass, upset, embarrass, alarm or annoy any other person. (l) Be used to impersonate any person, or to misrepresent your identity or affiliation with any person. (m) Give the impression that they emanate from us, if this is not the case. (n) Advocate, promote or assist any unlawful act such as (by way of example only) copyright, infringement or computer misuse.3.4 Suspension and Termination 3.4.1 We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate. 3.4.2 Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following steps: (a) Immediate, temporary or permanent withdrawal of your right to use our site. (b) Immediate, temporary or permanent removal of any posting or material uploaded by you to our site. (c) Issue of a warning to you. (d) Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach. (e) Further legal action against you. (f) Disclosure of such information to law enforcement authorities as we reasonably feel is necessary. 3.4.3 We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.3.5 Changes to the acceptable use policy We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site. 4. Website Terms and Conditions of Supply This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products including products packaging (Products) listed on our websites www.amberandjade.com and www.amberandjade.co.uk (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. When you proceed and pass through the shopping cart section of this site, please tick the box marked “I accept the terms and conditions displayed here” if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site. You should print a copy of these terms and conditions for future reference. 4.1 Service availability Our site is only intended for use by people resident in the serviced countries. We do not accept orders from individuals outside those countries. Some restrictions are placed on the extent to which we accept orders from specific countries. These restrictions can be found on our serviced countries page. Please review our serviced countries page before ordering Products from us. 4.2 Making a purchase Browse our Collections and add to the shopping cart any items that you wish to buy. When you have finished your selection, click on 'View Cart' to check your shopping cart and amend or remove items where necessary. Then click on 'Checkout' and you will be asked for some details to enable you to complete your order; initially you will submit some information onto the site and be asked whether or not you accept our terms and conditions. If you accept our terms and conditions, then you will be transferred to Protx, our chosen secure online Payment Service Provider, where you will be asked to enter and confirm payment details. 4.3 Your status 4.3.1 By placing an order through our site, you warrant that: (a) You are legally capable of entering into binding contracts; and (b) You are at least 18 years old; (c) You are resident in one of the Serviced Countries; and (d) You are accessing our site from that country. 4.4 How the contract is formed between you and us After placing an order, you will receive an e-mail from us acknowledging that we have received your order (the Order Acknowledgement). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation. The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation. 4.5 Our status Please note that in some cases, we accept orders as agents on behalf of third party sellers. The resulting legal contract is between you and that third party seller, and is subject to the terms and conditions of that third party seller, which they will advise you of directly. You should carefully review their terms and conditions applying to the transaction. We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller. 4.6 Consumer Rights If you are contracting as a consumer, you may cancel a Contract at any time within fourteen working days, beginning on the day after you received the Product(s). In this case, you will receive a full refund of the price paid for the Product(s) in accordance with our refunds and returns policy (set out in clause 4.11 below). To cancel a Contract, you must inform us in writing by completing the Returns Form on the reverse side of the copy of the Dispatch Confirmation that you received along with your Product(s) and confirm that you have changed your mind about the Product(s) and that you wish to have a refund. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk; we must receive returned Product(s) in their original condition complete with their original footwear bag and original packaging; returned Product(s) must be new, unworn, without markings on their soles, without any sign of wear on the labels; returned footwear bag and original packaging must be in good condition, without anything stuck directly on them and without any writing on them; for protection, the footwear box must be returned wrapped in other external packaging (see 4.11.2 below). You have a legal obligation to take reasonable care of the Product(s), footwear bag and Product(s) packaging while they are in your possession; if you fail to comply with this obligation of taking reasonable care of the Product(s), footwear bag and Product(s) packaging while they are in your possession, we may have a right of action against you for compensation. 4.7 Availability and delivery Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. Most packages will require a signature on receipt so please give an address where an order can be signed for during normal working hours. 4.8 Risk and title The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. 4.9 Price and payment The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. All prices quoted are in Great British Pounds, GBP, and include VAT @ 17.5% but exclude delivery costs, which will be added to the total amount due as set out in our delivery guide. For orders with a delivery address within UK (including Isle of Man) and the rest of EU (excluding Guernsey and Jersey), VAT is applicable, charged at the point of sale and is shown during the Checkout procedure. For orders delivered to the rest of the World outside EU and including Guernsey, Jersey and Monaco, VAT is not applicable and is charged at the point of sale but is later deducted from your order during the Checkout procedure. If you are shopping outside the UK, place your order and your credit card company will convert the transaction into your local currency automatically. Prices are liable to change at any time, but changes will not affect orders in respect of those that we have already sent you a Dispatch Confirmation. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedure so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing. Payments for all Products will be processed by Protx, our chosen secure online Payment Service Provider. Payments are processed over the internet and, for security, credit card numbers are encrypted using 128-bit encryption. Payments must be made by credit or debit card and Protx accepts payment with Visa, MasterCard, Maestro, Delta and Solo; we do not accept Diners or American Express. We will not charge your credit or debit card until we dispatch your order.  4.10 Product Life Expectancy Our Products are made of the highest quality materials. Most of our footwear has soles made of leather and so due care should be taken when wearing our footwear; leather soles are not suitable for wearing in very wet conditions and, in addition, we cannot be held responsible for any returns relating to the excessive wear down of leather soles. For matters not relating to leather soles, our Products are durable for reasonable wear and, in general, fashion footwear has a life expectancy of between 4-6 months depending on the amount of wear to which it is subjected. 4.11 Our refunds and returns policy 4.11.1 We will provide you with a full refund if you cancel your Contract in accordance with clause 4.6 above. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, excluding the cost of sending the item to you. However, you will be responsible for the cost of returning the Product(s), footwear bag and Product(s) packaging to us at RETURNS, AMBER & JADE, PO BOX 9922, Chelmsford CM1 9GN; we must receive your returned Product(s), footwear bag and Product(s) packaging along with your completed Returns Form within fourteen working days of your receiving the original Product(s) (twenty eight working days for non-UK orders), beginning on the day after you received the Product(s). As we cannot be held responsible for any Product(s) lost in transit and we can only refund goods that we receive, we strongly recommend that you always obtain proof of postage from the Post Office; this covers goods up to the value of about £30 so please inform the Post Office if you require further cover. We cannot accept returns sent by courier. We will notify you of your refund via e-mail. 4.11.2 If you wish to return or exchange your Product(s) for other reasons, you will need to complete the following steps: (a) complete the Returns Form on the reverse side of the copy of the Dispatch Confirmation that you received along with the Product and confirm your reason for returning the Product to be because: i. you wish to exchange the Product for another item of a different size, colour or style. ii. you claim the Product is defective and wish have a replacement item. iii. for any other reason, for instance, in accordance with clause 4.21, that you do not agree to any change in these terms and conditions or in any of our policies, and so you wish to have a full refund; and (b) return the completed Returns Form and the original Product complete with original footwear bag and original packaging (as described below) and with postage fully paid, to RETURNS, AMBER & JADE, PO BOX 9922, Chelmsford CM1 9GN; we must receive your returned form and Product(s) within within fourteen working days of your receiving the original Product(s) (twenty eight working days for non-UK orders), beginning on the day after you received the Product(s). You will be responsible for the cost of returning the Product to us. As we cannot be held responsible for any Product(s) lost in transit and we can only consider refunding or exchanging goods that we receive, we strongly recommend that you always obtain proof of postage from the Post Office; this covers goods up to the value of £30 so please inform the Post Office if you require further cover. We cannot accept returns sent by courier. To qualify for any exchange or refund we must receive returned Product(s) in their original condition complete with their original footwear bag and original packaging; returned Product(s) must be new, unworn, without markings on their soles, without any sign of wear on the labels; returned footwear bag and packaging must be in good condition, without anything stuck directly only them and without any writing on them; for protection the footwear box must be returned wrapped in other external packaging. Any Product(s) not returned in such condition will be returned to the purchaser, no exchange or refund will be provided and the customer will be invoiced with the additional postage and packing costs. In accordance with the Health and Safety at Work Act 1972, due to the potential health hazard involved, we are unable to handle any footwear unless it is clean and dry; any items not received in such condition will be returned to the purchaser and the customer will be invoiced with the additional postage and packing costs. If you wish to exchange the Product for another item of a different size, colour or style then, provided that we received the Product in its original condition and with its original footwear bag and original packaging as described above and provided that we received the returned Product within fourteen working days of your receiving the original Product (twenty eight working days for non-UK orders), beginning on the day after you received the Product, we will exchange the Product for another item and we will send the replacement Product to you and we will not charge you for the postage at the rates described in our delivery guide; however any additional charges such as import duties or taxes that you might incur when you receive the replacement Product will be borne by the customer. If you claim the Product to be defective, then, provided that we received the Product in its original condition complete with its original footwear bag and original packaging, as described above and provided that we received the returned Product within fourteen working days of your receiving the original Product (twenty eight working days for non-UK orders), beginning on the day after you received the Product, we will examine the Product and we will notify you of whether or not we agree the Product to be defective. If we agree that you returned the Product due to defective workmanship or faulty materials we will, in the first instance, arrange for the Product to be repaired and, if not, replaced. If we send the repaired Product or a replacement Product to you we will not charge you for the cost of postage at the rates described in our delivery guide; however any additional charges such as import duties or taxes that you might incur when you receive the repaired or replacement Product will be borne by the customer; in addition we will refund to you the cost of any charges such as import duties or taxes that you might have incurred when you received the original Product, provided that you provide us with receipts of such charges. If we disagree that the Product is defective, we will re-send the Product to the purchaser and the customer will be invoiced with the additional postage and packing costs. Any refunds involving durability and reasonable wear (see clause 4.10) are subject to our discretion. If, for any other reason, for instance, in accordance with clause 4.21, that you do not agree to any change in these terms and conditions or in any of our policies then, provided that we received the Product in its original condition complete with original footwear bag and packaging as described above and provided that we received the returned Product within fourteen working days of your receiving the original Product (twenty eight working days for non-UK orders), beginning on the day after you received the Product, we will refund the price of the Product in full excluding the cost of sending the item to you and excluding any other charges, such as import duties or taxes, that you might have incurred when you received the Product. 4.11.3 We will usually refund money received from you using the same method originally used by you to pay for your purchase. If you wish to exchange a Product and the price of the exchanged Product is higher than the price of the original Product that you purchased, then you must provide us with your credit card details and signature on your Returns Form so that we can take the additional payment from you prior to sending exchanged Product to you. 4.11.4 For all refunds, if a discount was applied to the original order, the amount refunded will be adjusted accordingly. 4.12 Our liability 4.12.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. 4.12.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased. This does not include or limit in any way our liability: (a) For death or personal injury caused by our negligence; (b) Under section 2(3) of the Consumer Protection Act 1987; (c) For fraud or fraudulent misrepresentation; or (d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. 4.12.3 We are not responsible for indirect losses which happen as a side effect of the main loss or damage (such as loss of income or revenue, loss of business, loss of profits or contacts, loss of anticipated savings, loss of data, wasted management or office time) however arising and whether caused by tort (including negligence) breach of contract or otherwise, even if foreseeable. 4.12.4 Where you buy any Product from a third party seller through our site, the seller’s individual liability will be set out in the seller’s terms and conditions. 4.13 Import duty If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws. 4.14 Written communications Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 4.15 Notices All notices given by you to us must be given to Calamazoo Limited at 8 Goodwyn’s Vale, Muswell Hill, London N10 2HA. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 4.14 above. Notice will be deemed received and properly served 48 hours after an e-mail is sent, or five days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. 4.16 Transfer of Rights and Obligations The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. 4.17 Events outside our control 4.17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). 4.17.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: (a) Strikes, lock-outs or other industrial action. (b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. (c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. (d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. (e) Impossibility of the use of public or private telecommunications networks. (f) The acts, decrees, legislation, regulations or restrictions of any government. 4.17.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. 4.18 Waiver If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 4.15 above. 4.19 Severability If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. 4.20 Entire Agreement These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions. We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing. 4.21 Our Right to vary these terms and conditions We have the right to revise and amend these terms and conditions from time to time to reflect, for example, changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products). 4.22 Law and Jurisdiction Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. 5. Serviced countries 5.1 Countries where we will deliver Product Here is a list of our serviced countries where we will deliver Product:
5.2 Purchase volume restrictions Purchases made on the site are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit, unless permission has been given to do so by Calamazoo Limited. Calamazoo Limited reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address. 6. Delivery Guide When ordering online, after you have chosen a delivery address for your order, the cost of postage and packing will display automatically. VAT is charged on postage and packing and, where applicable, it will be calculated and shown during the checkout procedure. We are keen to ensure that you receive your order safely and so we send all deliveries by Royal Mail and its partner companies and they must be Signed For on receipt. 6.1 Orders with a delivery address of UK UK includes Isle of Man. VAT will be charged on postage and packing. Delivery charges excluding VAT are as follows:
Delivery charges are as for UK in 6.1 above. 6.3 Orders with a delivery address outside UK but within EU EU excludes Guernsey and Jersey. VAT will be charged on postage and packing. Delivery charges excluding VAT are as follows:
Delivery charges are as for EU in 6.3 above. 6.5 Orders with a delivery address to rest of World This is to outside EU and excludes Guernsey, Jersey and Monaco. VAT will not be charged on postage and packing. Delivery charges are as follows:
Our sites www.amberandjade.com and www.amberandjade.co.uk (our site) are operated by Calamazoo Limited. Calamazoo Limited (We) are committed to protecting and respecting your privacy. We comply with data protection legislation such as the Data Protection Act 1998 (the Act). This regulates the processing of personal data relating to you and grants you various rights in respect of your personal data. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. 7.1 Collection and retention of your personal information 7.1.1 We collect the following personal data from you: (a) Title. (b) Name. (b) Billing address. (c) Delivery address. (d) E-mail address. (e) Telephone number. (e) Coupon or voucher code, if you submitted one. (f) Information about where you heard about us, if you provided it. (g) Shoe size, if you provided it. (h) Shoe width, if you provided it. (i) Details of your orders and transactions that you carry out through our site; credit card details are entered directly into the system of Protx, our secure online Payment Service Provider, and are neither transmitted nor held on Calamazoo Limited systems. (j) We may collect information about your computer, including where available, your IP address, operating system and browser type. (k) Details of your visits to our site including, but not limited to, traffic data, location, weblogs and other communication data and the resources that you access. (l) Other information that may be relevant to specific events, such as a promotion sponsored by, or a survey by, Calamazoo Limited. 7.1.2 Circumstances when this data is collected: (a) When you place an order with us. (b) When you 'Subscribe' and Sign Up on our 'Sign Up' page or when you Sign Up during the checkout process. (c) When you request further information from us; if you contact us, we may keep a record of your correspondence. (d) We may ask you for information when you enter a competition or promotion sponsored by Calamazoo Limited. (e) We may ask you for information when you report a problem with our site. (f) We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them. 7.2 How we use your information and with whom we share your information 7.2.1 We use your personal information to: (a) Manage your subscription and for direct marketing as described in clause 7.3 below. (b) Personalise your visits to our site. 7.2.2 We may employ the services of a third party to help us in certain areas, such as, but not limited to,: (a) Website hosting, such as if you are experiencing problems with navigating our site. (b) Order fulfilment and delivery such as providing a courier with your delivery address. In some cases the third party may receive your information. However, at all times, we will control and be responsible for the use of your information. 7.2.3 We may use aggregated information for the purposes of tracking website usage of the site and in order to help us to improve our site and for research and analysis purposes. We may pass this information to third parties. The aggregate information and statistics will not, however, include details that can be used to identify you. 7.2.4 As part of your application for our Products, we may make credit searches about you at credit reference agencies. The agencies will record details of any search whether or not your application succeeds. This information may be used by other subscribers for credit decisions. We may use credit scoring methods to assess your application and to verify your identity. Credit searches and other information which is provided to us and/or the credit reference agencies about you and anyone with whom you are linked financially may be used by us if credit decisions are made about you and anyone with whom you are linked financially or other members of your household. This information may be used for debt tracing and the prevention of money laundering as well as the management of our service to you. In addition, we may ask you to provide physical forms of identification and/or we may telephone to confirm your identity. Please e-mail us at . if you want to have details of those credit reference agencies from whom we obtain and to whom we pass information about you. You have a legal right to these details. Except as set out in this statement, we do not share, sell or transfer your information to anyone else. 7.3 Direct Marketing From time to time, we may wish to provide you with information about our products and services which may be of interest to you; we will send such information to you by phone, post, fax, e-mail and/or text only if you have subscribed and Signed Up and also verified that you have subscribed and Signed Up and hence consented to allow us to do so ('verified opt-in'). You can subscribe and Sign Up and hence 'opt-in' to receive such contact from us as follows: (a) By filling in your details on the form on our 'Sign Up' page and then pressing 'Subscribe to AMBER & JADE" so that your details are sent to us. (b) If you make a purchase with us then, during the checkout stages, there is a section called 'Sign Up' that contains a link to a form that you can fill in and then press "Subscribe to AMBER & JADE" so that your details are sent to us. (c) If you contact us in any other way such as, but not limited to, by e-mail or telephone and request to subscribe and join our Club. After you have subcribed and Signed Up, you will receive an e-mail to your inbox from aweber.com asking you click on a link to verify that you wish to subscribe to us and Sign Up; you will be subscribed only if you click on this link and, if you do not click on this link, you will remain unsubscribed and you will not be part of our Signed Up Club. If you change your mind at any stage and wish to be removed from our database of registered subscribers so that you no longer receive contact with us in this way ('opt-out'), then please click on the unsubscribe link in one of your e-mails from us sent by aweber.com and follow the instructions or e-mail us at . 7.4 Transfer of your information outside Europe We do not transfer your information outside Europe. 7.5 Cookies 7.5.1 A cookie is a text-only string of information that a website transfers to the cookie file of your computer's hard disk so that the website can remember who you are / recognise your computer. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. When you visit our site we send you a cookie. Cookies may be used in the following ways: (a) To help us to recognise you as a unique visitor (just a number) when you return to our site and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly. (b) To keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option during the processing of your shopping cart. (b) To compile anonymous, aggregated statistics that allow us to estimate our audience size, understand how users use our site and to help us improve the structure of our site. We cannot identify you personally in this way. (c) To speed up your searches. 7.5.2 Some of our site pages may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which includes a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign. 7.5.3 We may use a third party to serve advertisements on our site. Cookies may be associated with these advertisements to enable the advertiser to track the number of anonymous users responding to the campaign. We do not have access to or control of cookies placed by third parties. 7.5.4 You have the ability to accept or decline cookies by modifying the settings in your browser by going to 'Tools | Internet Options | Privacy'. However if you turn-off cookies, you will be unable to place orders and you may not be able to benefit from other features, such as interactive features, on our site. 7.6 Links Our site may contain links to other websites over which we have no control. We are not responsible for privacy policies or practices of other websites to which you choose to link from this site. We encourage users to review the privacy policies of those other websites so you can understand how they collect, use and share your information. 7.7 Security We have implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. However the internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes. 7.8 Sale of business In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser's adviser and will be passed to the new owners of the business. 7.9 Your right to access information You are entitled to see the information held about you. If you wish to do this, please contact us at . We may require you to provide verification of your identity and to pay an administration fee (which is currently £10) to provide a copy of the information we hold. Please note that in certain circumstances we may withhold access to your information where we have the right to do so under current data protection legislation. 7.10 Updating your information You may review, correct, update or change your personal information at any time by sending an e-mail to . If you have subscribed and Signed Up and opted to receive contact from us by phone, post, fax, e-mail and/or text (see clause 7.3) but subsequently change your mind, you may opt-out and be removed from our list of registered subscribers by clicking on the unsubscribe link in an e-mail from us sent by aweber.com and follow the instructions or you may e-mail us at . 7.11 Changes to this privacy policy If our privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. Thank you for visiting our site. |
