Terms and Conditions - Summary

Here is our summary, for full Terms and Conditions click here.

Delivery

We’re determined to make sure that you receive your shoes in tip top condition.

Postage and Packing Prices
We use either a courier or Royal Mail. Almost all deliveries have a tracking number and must be signed for upon receipt.
Prices for sending one pair of shoes:
> UK delivery - £5.99.
> Europe delivery - £12.00.
> Rest of the world including Australia, Canada, USA delivery - £20.00.

Delivery Time
Unless stated otherwise during checkout, our shoes are sent out every day or so and you should receive them within about 5-7 days (usually earlier!) for UK and it will take longer for Europe / North America. We do not offer next day delivery.

Countries where we ship
UK, Australia, Austria, Belgium, Canada, Chile, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hong Kong, Ireland, Italy, Japan, Jersey, Luxembourg, Malta, Monaco, Poland, Qatar, The Netherlands, New Zealand, Norway, Portugal, Russian Federation, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United States of America.

Prices and Payment

Prices
All prices are quoted in Great British Pounds GBP £, payments are taken in GBP £ and refunds are issued in GBP £ unless your initial payment was with a voucher (see below).

Deferred Payment and Deposits
> Current styles - We take payment only when products are ready to be dispatched.
> Future styles - To reserve some future styles we may take a deposit from you when you place the order and then we take the final balance when the products are ready to be dispatched; you are still entitled to exchange or return products as in our Returns Policy.

Returns and Exchanges

Must be within 14 days of receipt.

Condition of Footwear
Returned shoes/boots must be in their original condition, new, unworn, without markings on their soles or wear on the labels. They must be returned complete with their original footwear bag and original packaging. For protection, the footwear box must be returned wrapped in other external packaging.

Returns Address
Do not send item(s) to our Office but instead contact us by email or by phone and we'll give you the address of our warehouse. We can only refund goods that we receive and so we strongly recommend that you obtain a proof of postage from the Post Office / Postal Service and check the value of the cover in case you need extra.

Product Life Expectancy

Our Products are made of the highest quality materials and are durable for reasonable wear. In general, fashion footwear has a life expectancy of between 4-6 months depending on the amount of wear to which it is subjected.

Gift Vouchers

> Currency - All Gift Vouchers are in GBP Pounds Sterling £ and they can be redeemed on this website or at one of our events where we fit women personally.
> Shipping - We do not charge for shipping.
> Validity - Unless stated otherwise our Gift Vouchers are valid for one year from the day we take your payment.
> Redemption - Gift Vouchers can be used as full or part payment for items. They cannot be exchanged for cash and should be treated like cash; they cannot be exchanged if lost or stolen. Purchases made by Gift Voucher(s) are not refundable in cash.

Law and Jurisdiction

Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Privacy

We comply with data protection legislation such as the UK Data Protection Act 1998 that regulates the processing of personal data relating to you and grants you various rights in respect of your personal data.

We might use your personal information to personalise your visit to our store. From time to time, we may wish to tell you about new products and styles, upcoming events and promotions, all the latest news as well as when the sales start! By Signing Up you subscribe to us and agree that we may use your information in this way. This could be, but is not limited to, emails and mailouts in the post.

You are entitled to 'opt-out' and hence unsubscribe from us at any time.